Support

What can we help with?

Status, searchable guides, handy tools, and passwordless account access.

All systems operational Updated a few minutes ago · refresh
Shared Hosting 99.98% · 90 days
Reseller Hosting 99.97% · 90 days
VPS Hosting 99.99% · 90 days
Client panel & billing 99.99% · 90 days
Email & DNS 99.98% · 90 days
Support desk 99.9% · 90 days

No incidents reported in the last 90 days. Planned maintenance windows are announced by email at least 72 hours in advance.

Knowledge base

Guides to get you unstuck

Written for the questions people actually ask, each paired with related video tutorials.

No guides match that search. Try a different term, or ask the Byytes Assistant in the corner.

Tools

Handy tools while you're here

A few free utilities worth bookmarking alongside your Byytes account.

Registry Rocket

Register a new domain name in a few clicks, then point it at Byytes with our DNS guide.

Open Registry Rocket

DNS Propagation Checker

See whether your latest DNS changes have gone live around the world yet.

Open DNS Checker

Website Speed Test

Check how fast your site loads and get concrete suggestions to speed it up.

Open Speed Test
Client login

Get a secure login link

No password to remember, we'll email you a one-time link to access your account.

FAQ

Common questions

Billing & plans
Will my price go up when I renew?

No. Byytes doesn't use promotional pricing that jumps at renewal. The rate you sign up at, monthly or annual, is the rate you keep paying, on every plan across Shared, Reseller, and VPS.

Can I switch plans later?

Yes. You can move between Shared, Reseller, and VPS tiers at any time from your account panel. We prorate the difference, and your sites move with you, we handle the technical side.

What does the 45-day money-back guarantee cover?

If Byytes isn't the right fit within your first 45 days on a Shared or Reseller plan, contact support for a full refund on hosting fees. VPS plans carry a 15-day window given the dedicated resources involved.

What payment methods do you accept?

Checkout supports Skrill, PayPros, and Cryptomus. Pick whichever works best for you when you place your order.

How do coupon codes work?

Enter your code in the coupon field on the checkout page and select Apply, the discount updates your order total immediately, before you pay.

Migrations & domains
Do you migrate my existing site for free?

Yes, on every plan. Send us access to your current host and we'll move your files, databases, and email over, usually with less than a few minutes of downtime near the end of the switch.

Can I use a domain I already own?

Absolutely. Point its nameservers at Byytes, or keep it registered elsewhere and just update the DNS records. Our domains & DNS guide above walks through both options, and Registry Rocket in Tools handles new registrations.

Support
How do I reach a real person?

Live chat and ticket support are staffed 24/7 by our own team, no outsourced scripts. Average first response is about 5 minutes for chat and under an hour for tickets. The Byytes Assistant in the corner can also answer quick questions right away.

Is phone support available?

Business and Agency-tier customers get priority phone support. All other plans use live chat and ticketing, which we've found resolves issues faster since screenshots and logs come through directly.

Still stuck?

Talk to a real person

Log in to your account, and you'll be able to speak with a support agent immediately over live chat, no bots, no waiting in a queue.