The agreement between you and Byytes for using our hosting services.
You need a Byytes account to use Shared, Reseller, or VPS Hosting. You're responsible for the accuracy of the information you provide when signing up, and for keeping your login credentials secure. Let us know right away if you believe your account has been accessed without authorization.
Byytes provides web hosting infrastructure across three tiers: Shared Hosting, for individual websites; Reseller Hosting, for hosting client sites under your own brand; and VPS Hosting, for dedicated virtual server resources with root access. The specific resources, features, and limits of each plan are described on the corresponding plan pages and may be updated from time to time as we improve the service.
You agree not to use Byytes services to:
On VPS plans, you have root access and broad discretion over what you run, but the same restrictions on illegal or abusive activity apply.
Plans are billed either monthly or annually, at your choice, at the rate shown at signup. That rate is what you continue to pay at renewal, we don't raise pricing on existing subscriptions as a matter of policy. Failed payments may result in a grace period followed by service suspension if not resolved.
You can cancel any plan at any time from your account panel. Shared and Reseller plans include a 45-day money-back guarantee from the date of purchase. VPS plans include a 15-day money-back guarantee, reflecting the dedicated resources allocated to your instance. Refunds apply to hosting fees; domain registrations, once completed, are generally non-refundable due to registry costs.
You retain ownership of everything you host on Byytes, your websites, files, email, and data. We don't claim any rights to your content beyond what's needed to operate the hosting service, such as making backups. You're responsible for maintaining your own copies of anything critical.
We target 99.9% uptime across our hosting infrastructure and publish our current status and guarantee terms on the Uptime Promise page. Scheduled maintenance is communicated in advance where possible.
Byytes provides hosting infrastructure and support, but isn't liable for indirect or consequential damages arising from use of the service, including lost revenue or data, beyond what's covered by our service credit and refund policies. Nothing here limits liability where it can't legally be limited.
We may suspend or terminate an account that violates these terms, with notice where the situation allows for it. In cases of active harm to other customers or our infrastructure, we may act immediately and notify you afterward.
We may update these terms as the service evolves. Material changes will be communicated by email to the address on your account before they take effect.
Questions about these terms can be sent to legal@byytes.net.